Bank of America: "We have listened to our customers very closely over the last few weeks."

10/28/2011

10/28/2011

10/31/2011

The New York Times

11/2/2011

How closely?

Despite an outpouring of complaints online and at branch offices, the bank had remained steadfast in its plans until last Friday, according to a person briefed on the situation, planning to ease just some of the conditions for avoiding the fee.