The Ubiquitous Cloud of 2012

The business skies are clouding for 2012. This cloud isn’t a sign of foul weather ahead. Just the opposite. The cloud of 2012 brings relief to businesses living on a razor’s edge with little confidence in their ability to predict the future. Why try to be a forecaster when you can simply position yourself to respond as needed, depending on which way the wind blows?

Is there climate change afoot? One could easily argue that the business climate has already changed. Many businesses have found themselves stuck in the doldrums where nothing moves at all. Others experience volatility, where they are not sure which way the breezes will blow tomorrow. How many managers long for the old days, not that many years ago, when growth was robust, the path ahead was crystal clear, and there were no storms brewing on the horizon?

The best remedy for this new, new climate may not be to run away from developing clouds, but toward them. The IT cloud can be the solution you need to fend off those other clouds of doubt, worry and ill-weather. What the information technology cloud can do is let you ride with the wind and tack as needed to meet your business goals. Technically, what cloud services do is let you move from an ownership model of investing, maintaining and upgrading to a rental model of pay-as-you-go.

Ownership has its advantages. It puts you in control. Your business capital is right down the hall where you can see it. Nobody can take it away from you because it’s yours. You can do with it what you wish. There is depreciation to help the bottom line and once it is paid off, you own it without further payments... or so you think.

The problem with the ownership model for technology is that today’s servers and PBX systems aren’t like steam engines, lathes, CNC machining centers or mainframe computers. You don’t buy a monster machine for your company and expect it will still be going strong long after you retire. The half-life of anything powered by electronic chips or dependent on the vagaries of the World Wide Web is almost shorter than the time you need to get it fully productive.

Your capital investment is also the start of your costs, not the end. Even if breakdowns are infrequent, there is a steady stream of upgrades, modifications and security features to be installed and tested. That means ongoing costs for both software and personnel. None of this stuff runs perfectly for long with your back turned. There is always the need to deal with something that has dropped offline or needs a soft reset. It is nature of anything microprocessor based to get lost in its nearly incalculable software paths. It’s rare that you need to shutdown a box to stop the smoke from pouring out. It’s a given that you’ll need to unplug it and plug it back in to “magically” fix whatever is hung up.

There’s no denying the inherent nature of technology. The real question is whether it makes more sense for you to take ownership of these issues or pawn them off on someone else. A decade or two ago, the answer was clearly to do as much in-house as possible. Today? Launching those monkeys off your back and into the cloud is looking better and better.

I haven’t dropped the word “outsourcing” yet, but this is the time to embrace it. In simplest terms, you hire someone else to do things that are more cost effective for them to handle than for you to do yourself. On a macro scale, there can be major societal upheaval caused by suddenly shifting 100,000 jobs from here to there. On a micro scale, business by business, the evolution from doing everything in-house to buying services from other companies specialized in that service can increase your agility to compete in a world where the view of tomorrow is murky. Outsourcing technology to the cloud is going to be big in 2012, perhaps enveloping.

What can you transfer to the cloud? Technology tools are prime candidates. You use these tools to perform your business, they aren’t the core of your business. Does it make any difference to the nature of what you are doing whether you own that rack of servers, rent the same boxes from a colocation center or pay by the hour to use virtualized servers in the cloud? Not if they all do exactly the same function.

Technology services in the cloud now include virtual servers that can be expanded or contracted instantly, pools of disk storage, high bandwidth Internet connections, network security, development platforms, enterprise software packages, and telephone communications. That’s right, you no longer need a telephone system in your office. You still need the phones, of course, but the switching system and the outside trunk lines to the public telephone network can be provided by the cloud. That includes contact and call centers as well.

There must be a good reason for all the fervor surrounding cloud based services. Is it simply the fashionable new thing for business or are we experiencing a fundamental shift in how we will run businesses for the foreseeable future? If this is the new mode of operation to be competitive, how long do you want to wait before checking it out? It’s likely well worth your while to at least compare cloud options to what you are doing now. Then decide whether a small cloud, large cloud or no cloud at all makes the most sense for your business.

SIP Trunking and Internet On a T1

Lots of smaller companies have T1 lines for dedicated Internet access. They installed these lines after frustration with consumer-grade broadband options didn’t perform well enough or were unavailable due to location. T1 gives them highly reliable, rock solid bandwidth at prices that have declined steadily over the years. They love their T1 lines. What they may be unaware of, however, is that they could be getting both broadband and telephone service over that same T1 line.

Traditional T1 line service comes in a number of flavors. The original implementation for the telephone industry consists of 24 channels of digitized telephone service on two pair of twisted copper phone wires. A device called a channel bank converts the multiplexed digital signal to and from 24 individual analog business phone lines.

A more popular version of the T1 telephone line is called ISDN PRI. It’s very popular with companies that have their own in-house PBX telephone system. With ISDN PRI, you get 23 outside lines plus a switching and data channel that speeds up connections and provides Caller ID for the phones.

Yet another implementation of T1 is the T1 data line. This version supplies point to point data connections between business locations or dedicated Internet access. The bandwidth is 1.5 Mbps for a single T1 line, but multiple lines can be bonded together to increase bandwidth to as high as 10 or 12 Mbps.

Most companies have a T1 line for data or Internet access plus separate telephone service, or one T1 for broadband Internet and a separate ISDN PRI to run the phone system. Smaller companies don’t get involved with multiple T1 lines because they only have a few office phones and don’t need 23 outside lines. They simply pay one phone bill for the number of business lines they have and a separate bill for their T1 service.

An option that may work just as well and save small businesses money is to have both the telephone service and Internet broadband on the very same T1 line. A conventional T1 line isn't intended to do this. It is set up to work as a telephone trunk line or a high speed data line. The configurations aren’t interchangeable. However, there is another flavor of T1 service that does provide the dual function of voice with data.

The traditional name for this service is Integrated T1. The latest offerings are called SIP trunking or SIP trunking with Internet.

What’s the difference? Actually, they are more alike than different. The way it works is that the service provider installs a device called an IAD or Integrated Access Device at each end of the T1 line. This device combines voice and data by converting them to a common protocol, which happens to be IP packets. Once in packet format, the IAD can manage line bandwidth to ensure that voice packets have priority over data packets so that telephone call quality is maintained no matter what sort of Internet activity is taking place.

Line bandwidth is shared. If there are no calls in progress, all 1.5 Mbps is used for broadband Internet. When a phone is picked up, bandwidth for that call, typically 90 Kbps or less, is reserved for that call. The rest is still used for the Internet. Note that the phone calls don’t actually go over the Internet. They simply share the T1 line connection to the service provider. The more calls that are simultaneous in progress, the more bandwidth is reserved for voice packets and the bandwidth for Internet access is proportionally reduced.

This process is sometimes called dynamic T1 or dynamic line service to reflect that the proportioning between voice and data is handled automatically. So, where does SIP trunking come in?

SIP is the switching protocol for VoIP phones. SIP trunking is a process of providing public phone system lines to a VoIP telephone system using the native Session Initiation Protocol. A SIP trunk will connect directly to your IP PBX for IP phones. It can also be configured to offer an analog handoff so you can use the analog business phones you have now.

What’s exciting about SIP Trunking and Internet on a T1 line is that it can often be less expensive than buying a T1 line and phone service separately. One company that specializes in this product is Vocal IP Networx. They can save you money by providing a single telecom bill each month at a cost that may well be less than what you pay now for the same quality of service.

Do you suspect that you might save money by consolidating your telephone and Internet service with one provider? If so, get competitive pricing for SIP Trunking and Internet on a T1 line and similar services and see if this option makes sense for you.

Using T1 Between Offices

T1 lines have many uses, including making connections between offices in the same city or across the country. Let’s take a look at how you would do this and what options are available.

The basic interoffice connection is the point to point T1 line. The term point to point means just what you think it does. This is a circuit that runs between two locations only. Actually, the connection is made from one business location to the nearest telco central office, then from central office to central office, and finally from the far end central office to the other location.

Why not just run wires directly between locations and avoid the routing through the central offices? You could do that, but unless the buildings are within sight of each other and you own the land or right of way in-between, it’s going to be prohibitively expensive. The reason that T1 lines are so affordable is because all the necessary elements needed to make the connection are already in place.

T1 lines are provisioned over common twisted pair copper telephone copper wiring found in multiple pair bundles called binder groups. This copper cable is run to nearly every business location during construction, since almost all business locations order landline telephone service. T1 service is delivered on 2 pair in the binder. Who owns the binder cable? It’s the incumbent local exchange carrier, the local phone company, that installed it. They actually make the service installation, although the lines may be leased and sold by a competitive service provider.

Those copper links to the central offices are often called the “first mile” or “last mile” connections. In between, the T1 signal may travel on copper or be multiplexed on a fiber optic service for long haul transmission. It might even be sent through a MPLS network owned by the competitive provider who has your T1 line contract. By the way, that MPLS service can be set up to connect 3 or more locations into a multipoint to multipoint network so they can all communicate with each other.

From a user standpoint, you can think of your T1 line as a dedicated digital “pipe” with a bandwidth of 1.5 Mbps. There are no usage limits. This is your line full time. You can send as much or as little data through that pipe between locations as will fit at 1.5 Mbps. It’s inherently more secure than sending files over the Internet because you are the only user of that particular connection. You can elect to encrypt your data during transmission to make the connection even more secure.

T1 lines can carry voice, data, video or some combination of these. Most often, T1 lines are used as digital data connections for sending files between locations. They can also be used to provide branch offices with access to central servers and databases at headquarters. If 1.5 Mbps isn’t enough bandwidth, you can order bonded T1 to increase that to 3, 4.5, 6, 7.5, 9 or more Mbps.

Another popular use for point to point T1 lines is to interconnect PBX telephone systems. Each office may have its own self-sufficient phone system. When you tie them together with a T1 or T1 PRI line, your offices can talk to each other without having to pay any toll charges to the phone company.

Do you have a need to connect two or more business locations? Check out prices and availability for point to point T1 lines and other appropriate telecom services.



Note: Photo of Empire State Building courtesy of Wikimedia Commons.

Managed IP Services Cloud

Cloud services are seeing a lot of interest lately, as companies look to reduce their capital expenditures for IT and gain capabilities they couldn’t otherwise afford. But did you know there are a wide range of IP services available in the cloud?

Cloud services can be in-house or private, or they can be purchased from a cloud services provider. Providers have a wide range of specialties. Some offer only remote storage. Others specialize in high performance computing. Still others offer alternatives to in-house telephone switching systems and even network security. What they all have in common is that their services run over IP networks. Hence, IP services or managed IP services.

The idea of managed services involves letting the carrier or services provider take over the job of making sure that everything is running correctly. Traditionally, that’s the job of the on-site IT staff who monitor what’s going on at all times and swing into action to make repairs whenever a fault occurs. Not every company can afford a 24/7 staff or even a full-time IT employee. Others may have a small staff that has gradually become overwhelmed as more and more applications have been turned up on the network. Managed services offer a way to offload some of this responsibility.

One basic managed service is the network WAN connection to the Internet. This could also be a private line between facilities or connections to an MPLS network to link multiple geographically diverse business locations. You often have the option of simply ordering a line service and then monitoring it yourself to ensure proper operation. The alternative is to have the carrier provide a router that allows them to monitor the line right up to the connection with your LAN. This is called a managed router or managed line service. Often you can get this management feature at no extra cost by shopping around.

The beauty of a managed router is that the carrier’s network operations staff is far larger than yours, available 24/7/365, and has the expertise in their own systems to rapidly troubleshoot and correct problems. It’s not uncommon to have a line failure in the middle of the night and have it back up and running before business hours commence. You may not even be aware than a fault occurred.

A step up from the managed line service is colocation of your servers and the bandwidth that feeds them to a carrier hotel or colocation center. You can elect to manage everything yourself or let the colo center staff handle server maintenance and repair, including any network connections.

Recently, Managed IP Telephony has become popular as an alternative to in-house PBX systems. Instead of a dedicated piece of switching equipment that you have to program and maintain, the telephony switch resides at the service provider. You connect by means of a network connection called a SIP Trunk. This assumes that you have converted to IP telephony or SIP phones and have converged your LAN for both voice and data.

SIP Trunking providers often go the extra step of providing both broadband Internet and telephone service on the same SIP trunk. This is a perfect interface to a converged local network that already transports both voice and data packets. Because the services and trunk line are fully managed, you are ensured that voice quality won’t suffer due to conflicts with data packets on the same line.

Would you like to ease the burden on your IT staff or avoid the capital expense of in-house facilities that may be more affordable in the cloud? If so, investigate Managed IP Services to see what’s available and compare costs.

Find A T1 Line For Your Business

You’re not too happy with your digital connectivity options. DSL and Cable services have attractive pricing, but bandwidth varies all over the place and outages don’t seem to get resolved as fast as you’d like. Perhaps you’ve moved to a location beyond the reach of DSL or Cable broadband. Well, there’s Satellite Internet. It has extensive latency by nature, limited bandwidth, and the signal goes out when the weather gets heavy. Are there any better options?

The gold standard for small business wireline services is T1. These lines are available nearly everywhere, offer a rock solid bandwidth with equal speed for both upload and download, are highly reliable and get fast service in the rare event of a problem. They also give you options for secure connection between business locations and digital phone lines for your PBX telephone system that aren’t offered by other types of digital services.

But what about the cost? T1 lines were once the exclusive domain of the telephone companies to connect their switching centers. Later, they were offered to businesses at prices only larger companies could afford. Today, T1 lines are so prolific and there is so much competition between service providers that T1 lines are affordable by nearly all small to medium size businesses that have their own business locations. Home offices and residential users don’t generally qualify for this service.

Let’s have a look at what a T1 line can do for your business and then see how to find providers and prices quickly and easily.

The most popular use for T1 lines today is for dedicated access to the Internet. This is a broadband service that offers 1.5 Mbps for both upload and download. If you need more than that, you can order additional T1 lines and have them bonded together to create one large bandwidth connection.

Note that this is called dedicated access. What that means is that you always have the full bandwidth of the line available for your exclusive use. What many people don’t realize is that DSL and Cable services share their available bandwidth among many subscribers to keep the cost low. Unfortunately, if others are heavily using the Internet your available line speed will slow, sometimes to a crawl. T1 is always available at full bandwidth.

Another configuration for T1 lines is for private point to point connections. This is like having a direct digital wire linking two business locations. There is no connection to the Internet. It’s an empty pipe that is for your exclusive use to upload and download data between locations. This service is particularly popular for linking branch offices to headquarters.

Finally, T1 lines can be ordered in a special configuration called T1 PRI or ISDN PRI. This is a telephone service. A single T1 PRI line can bring in up to 23 separate telephone lines plus Caller ID service. Many call centers, sales offices and medium size office businesses use T1 PRI as a lower cost connection for their PBX telephone systems than bringing in multiple business phone lines.

There is also a special service called Integrated T1 that combines up to 12 telephone lines and broadband Internet service on one T1 line. Small sales offices can often save money by using this service in place of separate telephone and broadband connections.

So, how do you find a T1 line for your business? The best way is to use the Shop For T1 real-time quote engine. It’s an online service that’s available 24/7. You simply enter some basic information about your company and the program will automatically generate a list of T1 line services and their prices for your location. Be sure to specify if you want high speed Internet, dedicated voice service or integrated voice and data by using the drop down menu for service type. If you wish, an expert consultant will be happy to go over the entire range of options available for your location and make recommendations. There’s no charge for this service.

How Voice over MPLS Expands Enterprise VoIP

Medium and large enterprises have been converting from traditional telephone and computer connections to VoIP over converged networks. The reasons are higher productivity and lower costs. But what happens when you connect your phones and computer network to the outside world? Do you lose the advantage of your enterprise VoIP technology?

Sadly, for some businesses, this is the case. Everything is efficiently connected over a high performance local area network. That network stops at the edge of the premises. In order to connect with other business locations, both voice and data must be transmitted over common carrier telecom services. This is true for each location. There is one architecture for the internal network and quite a different one for the transport service.

Typical interfaces include a PBX telephone system that connects to multiple outside telephone lines. These may be individual analog business lines or a digital ISDN PRI trunk line. In either case, the PSTN or Public Switched Telephone Network is used to make calls to both outside phones and the phone systems of the other company locations.

Computer networking is handled with point to point dedicated lines, often set up in a star network with headquarters doing the routing for all locations. This works well, but can be quite expensive when locations are on different coasts or in nearly every state. Add international locations and costs skyrocket.

What’s a better solution? The latest technology is MPLS networking. An MPLS network is a privately operated “cloud” network that uses a special tag switching system instead of IP routers to manage traffic. MPLS networks offer quality of service mechanisms so that real-time traffic, like voice and video, are unaffected by simultaneous data file transfers. That makes MPLS networks ideally suited to extending converged networks among as many locations as needed.

How can this benefit your organization? By interconnecting all of your locations through an MPLS network, you can create a seamless internal voice and data network for telephones and computer connections. Using an MPLS network to carry telephone traffic is known as VoMPLS or Voice over MPLS.

With VoMPLS, all of your internal telephone calls stay off the public phone network and you avoid toll charges. Only when you need to make an outside call do you need to connect to the PSTN. This can be an enormous cost savings compared to your monthly phone bill now. Similarly, the cost of using an MPLS network for file transfers can be considerably less than the cost of all those dedicated lines and the effort it takes to maintain a proprietary network. Plus, any productivity enhancements you’ve achieved by converging your voice and data networks can be shared among your other business locations.

Can Voice over MPLS technology offer you a significant cost reduction? Why now get cost quotes for a VoMPLS networking solution to links all of your business locations? The savings and performance can be impressive.

The Case For Telecom Copper

There is a move afoot by some of the largest telephone companies to decommission or get rid of their copper wire assets. Some of this is an attempt to foil competition. Some is simply a technology upgrade as fiber optic cables move in to replace century-old twisted pair copper bundles. Should the FCC embrace the retirement of the copper assets already in the ground and strung on poles, or is this copper a national treasure that needs to be preserved?

It may seem odd to think of copper as a national treasure. We tend to think of gold and silver when it comes to treasure. But this copper has very high value. You might say it is worth its weight in gold. That value, above the intrinsic value of the metal, is the from the time, effort and cost of stringing the copper wire from user to provider. The telephone companies, protected by a mandated monopoly for nearly a century, are the ones that made this investment and reaped the rewards. But that government monopoly was, in a sense, an investment by all of us to get that copper installed.

Now, in the 21st century, there are copper wire telecom cables running into nearly every home and business. They range from a couple of twisted pair for residences to dozens of pairs in large binder cables running into the back rooms of businesses. The fact that all this copper is in place and all conforms to a set of standards offers the opportunity to press it into service for more than just plain old analog telephony.

Indeed, the telephone companies themselves were first to use two copper pair to deliver T1 line and ISDN PRI services. T1 is most often used to provided dedicated broadband Internet access or point to point connections between two business locations. ISDN PRI carries 23 separate telephone conversations plus Caller ID and is popular for PBX telephone systems.

In recent years, competitive service providers have entered the telecom marketplace to compete with the incumbent local phone companies. The incumbents have an advantage in that they are the legal owners of the copper that runs from their offices to the residence or building being serviced. That’s called the local loop or last mile connection. Competitors have to lease the local loop from the incumbent telco. Of course, they could choose to bring in their own copper cables, but that would be cost prohibitive.

Savvy competitors have also figured out how to just lease the copper wires themselves, with no signals at all from the phone company. They then use newer terminal equipment to send non-traditonal format digital signals down the line. The most popular of these is Ethernet over Copper service. EoC offers higher bandwidths at lower costs than traditional telco services such as T1 or DS3.

Perhaps this is what’s stuck in the incumbent telephone company’s craw. Some meet the competition head to head and offer their own Ethernet over Copper services. Others figure the way to get rid of the competition is to get rid of the copper.

That’s just plain wrong. Until the government has enough stimulus money to fund universal fiber optic service the way that universal telephone service was mandated, taking copper options off the market only hurts the business community. It’s an especially bad move during a time of economic recession when most companies need the highest bandwidth they can get at the lowest cost. In another hundred years, hopefully a fraction of that, the entire interconnection infrastructure will have been upgraded to fiber optics or perhaps something even more advanced. But until that time there is no justification for retiring perfectly good copper wiring that has already been bought and paid for. Better to list it in a register of historic technologies and make sure that it is protected from degradation until no longer needed.

Could your company benefit from lower cost copper or fiber bandwidth options? Check prices and availability for your location. You may be surprised by how much you can save.

T1 Broadband For Rural Business

Rural broadband is the subject of government stimulus dollars. It’s widely accepted that rural residential broadband users have been generally ignored by service providers due to low population densities. But what about businesses in rural areas? Are they also bandwidth starved?

For the most part, there is no reason that a business in rural America need be deprived of broadband Internet access any more than they are deprived of multi-line telephone service. In fact, the same copper pair that transport telephone calls are also used to bring in broadband service.

Now, it’s true that low cost business DSL services are largely unavailable much beyond city limits. That’s because DSL is a distance limited technology. It’s very fast near the telephone company central office and drops off in speed as line length increases. Beyond a few miles there just isn’t anything left.

That problem doesn’t plague T1 lines. T1 service also uses twisted copper pair, usually in the same bundle with lines providing telephone service to business and residential users. But T1 was designed as a long-haul service to begin with. It is the foundation technology that telephone companies used to transform their office to office connections from analog to digital. Yes, the high frequency signals used by T1 do degrade with distance. But unlike DSL, T1 signals can be regenerated every mile or so to make them good as new.

If your business is located out in the sticks, you should still be able to get T1 service. T1 lines can bring in as many as 24 telephone calls for your PBX telephone system. They can provide a private point to point connection between multiple business locations. Or they can carry broadband Internet service at 1.5 Mbps for both upload and download. Note that T1 service is symmetrical. The upload and download speeds are the same. That’s almost never true with consumer broadband or many business DSL services.

While 1.5 Mbps is more than adequate for many small businesses, what if you need more? That’s also possible through a process called bonding. Bonding T1 lines together combines their bandwidth. For instance, with 2 T1 lines you get 2x the bandwidth or 3 Mbps. With 3 lines it moves up to 4.5 Mbps. Bonding 4 T1 lines gives you 6 Mbps, and so on. The practical limit to this is somewhere around 10 to 12 Mbps.

You should also be aware that Ethernet broadband services may be available in your area. Ethernet over DS1 or EoDS1 basically turns T1 lines into Ethernet transport lines. It’s not a universally available service at this time, but there might be cost or performance advantages if you can get it.

How much does all of this cost? Much less than ever before and perhaps a lot less than you’ve been thinking. There’s a good way to find out for sure. Get quotes for T1 and Ethernet broadband now. You may be surprised at your options.

XO Nails Down SIP Trunking Savings

How would you like to save over $88,000 a year for your business just by switching to SIP trunking service?

Not so fast, you with the pushcart. To save this kind of money, you have to have the size of operation that spends that kind of money. I’m getting the number from the new Enterprise SIP Savings Estimator offered by XO Communications, a major competitive voice and data carrier.



What kind of business saves the big bucks? In this case, one with 1,000 employees located in 10 locations and making half their phone calls within the company. This is not at all unusual for Fortune 500 corporations. In fact, I’ll bet there are many companies in your city that meet this criteria. Perhaps you even work at one. If you are in charge of information technology or telecommunications, this is something that can make you a corporate hero. With nearly all businesses turning over every rock to find cost reductions, SIP services are well worth investigating.

What’s special about SIP and how does it work the savings magic? SIP or Session Initiation Protocol is the switching protocol behind most VoIP implementations. In fact, when you hear the term SIP, you can bet the discussion involves VoIP telephony to some degree. The selling point of enterprise-level VoIP phone systems is that they are big money savers. But the question remains, “how?”

One big source of savings comes from the fact that we are in the digital age and companies large enough to have multiple business locations have those locations tied together with a WAN or Wide Area Network. Some do this with T1 lines and their own proprietary network topology. Others use a private cloud network, once Frame Relay and now MPLS, to create a mesh network that ties all locations together.

But what about telephone? The local PBX telephone system dominates with analog or ISDN PRI trunk lines for outgoing calls. Here’s where the savings come in. Right now you may need to use the public telephone network to make a call from a branch office to the main office or another branch. You pay for each of those calls. But, if you can press you data network to do double duty and transport voice as well as data, you can keep those internal phone calls on your own network and pay no toll charges at all. It’s almost free, since the data network has to be in place anyway.

SIP trunking is a technique that carries both voice and data on the same network. You don’t even need to connect your phone system to the public network. You can install a SIP trunk to a service provider that handles that at lower cost that you may be paying. The SIP trunking provider can also give you broadband Internet service over the same trunk without computer traffic interfering with voice traffic.

Oh, but you need to be a major corporation to save using SIP services, right? No, not at all. Most medium size companies and many small companies can also save money with SIP trunking in place of the separate phone lines and broadband services they buy now. How can you know if it makes sense for your operation? Easy. Get a competitive quote for SIP Trunking services and see just what the cost savings are. You may be surprised at what you’ve been missing out on.