Customer Service Using Clouds and Social Networks

Customer service can make or break a company. You’ve heard how it is so much cheaper to keep an existing customer than get a new one. You’ve no doubt also heard how good customer experiences amount to free positive advertising for your company. On the other hand, one frustrated customer can do a lot of damage, especially these days when social networks make it easy to spread the venom.

Here’s the carrot and stick. Create an excellent customer service system for your company and you’ll be rewarded. Do a crummy job and you’ll be punished royally in the marketplace. Fortunately, it’s easier than ever to take the high road in customer service. What you are seeking is a ready-to-go, easy-to-use customer support system that integrates the new social media, such as Facebook and Twitter, along with traditional contact methods like email and toll free numbers. Here it is, take a look...



Does this sound like the type of system you’ve been wishing you had someone to develop? Forget paying the big bucks for a proprietary in-house system. Assistly has already done the heavy development lifting and is ready to go to work in your organization. Not so sure? No problem. Take the Assistly free trial offer and see if works for you. There’s no commitment. You don’t even need a credit card. Give it a go for 30 days and then see if you can bear the thought of giving up the best customer service tool you’ve ever used.

Assistly is fond of saying that they aren’t just about satisfying customers, but wowing them. That’s the new paradigm is an economy stuck in the doldrums. When business is booming, there’s more than enough for everyone and customers come to accept so-so service. These days customers know that their dollars are valuable and vendors are plentiful for just about anything they want to buy. If you want to stand out and be sought out by prospects and repeat customers, you need some special magic. Where better to sprinkle the magic dust than in the one part of your company that interacts the most with potential and current customers?

Assistly has a fair number of well known and respected businesses on-board with their cloud-based customer service system. Can you really afford to blow off the potential for something that can really goose your sales when they’ll let you try it a month for free? If you sell anything to the public and aren’t already thrilled with your customer service results, take a closer look at what Assistly has to offer your business.

Pink Android Intercept Means Business

Remember the movie “Pretty in Pink” with Molly Ringwald? Gotta love the '80's. Anyway, the same title might be applied to the Samsung Intercept in its stunning satin pink case. This is not just a pretty phone, its a pretty hot business machine.

The pink Android's beauty starts with a large three inch touch screen display that gives you access to all your apps. There are thousands available through the Android Market. But unlike lesser touchscreen phones, this one also sports a full slide-out QWERTY keyboard for high speed email, instant messaging and texting to family, friends and colleagues. The email client is equipped to handle Microsoft Direct Push as well as mobile email like Gmail and Yahoo! You’ll be able to view document attachments in Microsoft Word, Excel and Powerpoint to take care of business.

Yes, you have full access to the Internet. The browser is a full HTML Web browser. You’ll be connected at 3G speeds wherever possible through the Sprint 3G network. If you want more download speed or just want to save your 3G Mbytes for on-the-go usage, you also have WiFi capability.

The Intercept is a multimedia phone that lest you send and receive picture and video messages. You’ll always have a high resolution digital camera with you. The included camera offers 3.2 Megapixel pictures good enough to print as well as send. It also works as a camcorder for capturing video at a moment’s notice. Catch the latest news, sports, weather and entertainment with Sprint TV. You can even control your home’s FrontPoint security system.

Will you be sociable using this phone? Yes, you will. Access to Facebook is built-in, as well as access to Twitter. With the real buttons on that full slide-out QWERTY keyboard, you’ll find it effortless to keep up with your social networks. Of course, you can always use the voice network, a.k.a. telephone, when you want to communicate old school.

Speaking of telephone, the Intercept allows you to “intercept” your voicemail using Visual Voicemail. Listen to your voicemail messages in any order and easily manage your inbox without actually calling in.

Another nice feature is integrated GPS that provides support for location-based services like Google Maps. There’s no excuse now for getting “lost” at lunch time and coming back late. Oh, well.

Have you been looking for a high performance smartphone that also has a flair for fashion? This may be the Android phone that you’ve been wanting. If so, you can get it FREE for a limited time when you order online with new service. Learn more and get your Samsung Intercept Satin Pink for Sprint right now.

Of course, there are many other free and low cost smartphone and cell phone models available to you. Visit Cell Phone Plans Finder and check out today’s cell phone specials.

BlackBerry Torch Fires Up Mobile Business

Like the torch that heralds the start of a new Olympics, the blackBerry Torch heralds the introduction of a new approach to mobile business communications.

The two big changes you see in this smartphone are the combination of touch screen and slide-out QWERTY keyboard, plus introduction of the new BlackBerry 6 operating system. Some of BlackBerry’s claims for the new OS are the ability to see all your social and RSS feeds in one place, faster Web browsing with multiple pages open, universal search for everything on your BlackBerry smartphone, improved multimedia with a build-in YouTube app, simple setup and personalizing, an intuitive fluid design.

If it sounds like BlackBerry has gone social, it has. This simply reflects the fact that social networking is now an important element in business, especially customer service and new customer acquisition. Of course you want easy and fast access to Twitter, FaceBook, YouTube, Linkedin and your other social networks. You need those interactions on an impromptu if not continuous basis.

Other key features of the BlackBerry Torch 9800 for AT&T include the impressive 5 Megapixel digital camera with flash, continuous auto-focus, digital zoom, face detection integrated GPS location tagging and video capture. The GPS services support also works for location-based services like AT&T Navigator.

The full touch screen features a full HTML Web browser with pinch-to-soom and tabbed browsing. You’ll be able to access email, read important documents or surf the Web while you are on a call, thanks to the AT&T network that has this multitasking ability enabled. Others don’t. You’ll be able to download view Microsoft Word, Excel and Powerpoint documents on the go. The next generation messaging capability allows you to send group messages and maps. Visual voicemail lets you listen to your voicemail messages in any order and easily manage your inbox without calling in.

By the way, this is not just a BlackBerry device but a 220 country world phone as well. It is compatible with the GSM 850,900,1800 and 1900 bands and UTMS 800, 850, 1900 and 2100 bands. That pretty much covers the globe. You’ll have 3G data speeds where available and WiFi that autoconnects at AT&T HotSpots. Don’t worry about running out of storage for everything you carry with you on your BlackBerry. The Torch lets you expand up to 36 GB using a microSD memory card.

Are you a BlackBerry user that’s ready to move up to the latest technology? Or have you been eyeing BlackBerry devices with envy? Here’s your chance to get a leg up on your colleagues at a tremendous online discount. Learn more and order your BlackBerry Torch 9800 for AT&T now.

Of course, you’ll also find excellent deals on free and heavily discounted smartphones at Cell Phone Plans Finder. Be sure to check the today’s special deals.

Your Ally In The Android vs iPhone Battle

LG’s first Android phone is a winner right out of the gate. The LG Ally for Verizon Wireless offers an impressive array of features and the ability to customize your phone with tens of thousands of apps from the Android Market.

Is texting or email an important part of your mobile activities? If so, you’ll love the ability to use real keys instead of poking at a glass screen. The LG Ally offers both a 3.2 inch touch screen and a slide out full QWERTY keyboard with nicely sized physical keys. You’ve got 5 home screens to customize, so just go nuts with those Android apps.

This is also a social networking phone. The included LG Socialite widget lets you manage your Facebook and Twitter accounts simultaneously. Why have to choose when you can have both? What fun is voicemail unless you can view and manage it on your cell phone. This one has that capability.

As you can see, the LG Ally has some unique capabilities. But it also has all the standard Internet and multimedia capabilities that you expect in an advanced smartphone. Text message and multimedia messaging are built-in. So is an email client that supports push Gmail and Exchange. The Android Webkit HTML5-based Web browser puts the Web at your fingertips. Verizon’s 3G EVDO Rev A network and WiFi access connect you to the bandwidth you need to access the Web with ease.

You’re all set up to capture what you see with the 3.2 Megapixel digital camera. This one has modes similar to many higher priced digital cameras. You get night mode, macro mode, panorama, smile detection and beauty shot. Flash and auto-focus are part of this camera, as well as the ability to use it as a camcorder to capture videos that you can share with friends or your social network right from the phone.

Other useful features include integrated GPS that provides spoken turn-by-turn directions and real time traffic updates, MP3 player that lets you download MP3s from the Amazon Music Store, streaming multimedia support, Stereo Bluetooth so that you can stream your music in high quality to headphones and other compatible devices, and a lot more.

Does the this sound like the type of smartphone you’ve been looking for if you could afford it? Well, you can. Right now the LG Ally is free when you order it with new Verizon Wireless service. That deal may not last for long, so go for it this is the phone for you.

If you prefer, you can check out all the Android phones and other cell phone special offers now available through Cell Phone Plans Finder.

HTC Aria Social Networking Smartphone

Need a friend on the cellular networks? Don’t get a dog. Get FriendStream. It let’s you stay in touch over Facebook, Twitter and Flickr. You’ll be connecting with the HTC Aria, one of the newest and hottest Android smartphones.

It starts with a single block of jet black aluminum that forms the smooth and seamless case of the Aria. Small enough to fit in your shirt pocket. Powerful enough to use for both business and personal needs. Its large 3.2 inch touchscreen features pinch-to-zoom, which automatically reflows text for easy reading as you zoom in and out of websites.

Yes, this is an Android smartphone. It runs Google’s Android 2.1 operating system and HTC Sense user interface. You can create and save multiple customized home screen layouts. You’ll be able to access thousands of apps and widgets on the Android Market. The Aria comes to you preloaded with Google Maps, Gmail, Google Talk, search and YouTube video access. Being on the AT&T 3G network, you’ll be able to surf and talk at the same time. That’s not true on all cellular networks.

The HTC Aria is set-up for messaging. The Email client accesses and syncs your corporate Email, Push Gmail and POP/IMAP regular email accounts. Or use your Web-based email account. There’s an HTML Web browser that gives you PC-like viewing and navigating of the Web with pinch and zoom capability. Multimedia messaging lets you send and receive picture and video messages. You’ll take some nice ones with the built-in 5 Megapixel autofocus digital camera that doubles as a camcorder.

The Aria is loaded with connectivity. It works on the worldwide GSM standard networks at 850, 900, 1800 and 1900 MHz. It also supports UMTS on 850 and 1900 MHz. You’ll be downloading at 3G speed over the AT&T HSDPA network. Want even more speed or to save your data plan? Use the WiFI capability with AT&T HotSpot support.

Mind you, this is a small phone that weighs-in at just 3.9 ounces. Dimensions are 4.1 x 2.3 x 0.5 inches. Yet it sports 384 MB of RAM and expandable to 32 GB using plug-in microSD memory cards.

Like Music? you can stream stereo music to and from A2DP compatible Bluetooth devices. The MP3 player supports AAC, MP3 and WAV formats. It’s also a high performance streaming multimedia phone. Watch full length TV shows with AT&T Mobile TV and stream music and videos.

Does this sound like the kind of high performance phone you’ve been looking for but not sure you can afford? Relax. You can get the HTC Aria for AT&T for FREE when you order it with new cellular service online.

Of course, there are many more free and low cost cell phones available to you right now. Check out the current specials and see what meets your needs. You’ll probably have a hard time picking just one.

Year of the Tiger Poken

Did you know that February 14 was a momentous day? Yes, of course, it was Valentine’s Day. But it was also the start of the Chinese New Year. The Chinese name the years using a Zodiac cycle of 12 animal signs that include the rat, ox, tiger, rabbit, dragon, snake, horse, sheep, monkey, rooster, dog and pig. The year that is just beginning, 2010, is known as the "Year of the Tiger".

The year 2010 is also expected to become known as the “Year of the Poken.” We introduced you to the Poken social networking gadget toward the end of last year, when they began to come to America in large numbers from their native Switzerland. Poken has been making a splash at celebrity events such as this year’s Sundance Film Festival. Pretty soon you’ll be seeing them with influential people everywhere you go. If you don’t have a Poken, you’ll be left out of the fun.

Fear not. It’s really easy to get your own Poken and you don’t have to be a celebrity to afford one... or an entire collection. They’re less than $20 each. For that, you get your choice of PokenSPARK characters, a secure online portal where you can create your own virtual business cards and review your contacts, and your entree into the worldwide Poken community. Considering the importance of tigers this year, the Poken Tiger might just be your lucky Poken.

Were you born in the Year of the Tiger? If so, you are smart, instinctive, generally well liked, with lots of charisma and a strong desire to climb the ladder of success. Of course, you were born in one of these tiger years: 1902, 1914, 1926, 1938, 1950, 1962, 1974, 1986, 1998, or 2010. Even if you weren’t born in the Year of the Tiger, a tiger talisman can still be your lucky charm... especially if it is a Poken Tiger.

Another way you can honor the tiger this year is to support efforts that protect the mere 3,500 tigers still in the wild. Yes, their numbers have dwindled from more than 100,000 just a century ago to near extinction today. Only 50 of the South China or Amoy tiger remain. There still is time to save the world’s last tigers before we lose them completely. Learn more about Tigers Under Threat and consider donating help save this magnificent species.