Business Broadband and Phone Comparison

Small and medium size businesses have a need for both broadband Internet access and business telephone service. Years ago, the answer was easy. Order a broadband service from an Internet Service Provider and then go visit the telephone company and order your business phone lines. These are still viable options, but today you have much more to choose from.

Most smaller businesses have limited bandwidth requirements, a fairly small collection of phones and very limited budgets. What often makes the most sense is a bundled service that includes both telephone and broadband service from the same provider. There are two primary bundled services that both offer a cost savings compared to buying your phone and Internet service separately.

The first is the integrated product known as Integrated T1 service or SIP Trunking. They both use the same technique of line sharing but differ in the connection method. Depending on your location, you may get a T1 line or an Ethernet line service.

Integrated services are based on the principle that one incoming line is cheaper than two. Unlike consumer broadband phone services that combine voice and data packets willy-nilly, Integrated T1 and SIP trunks use integrated access devices at each end to keep the voice and data separate. Both give priority to voice packets. When someone picks up a phone or answers a ringing line, the bandwidth to support that phone call is reserved for the duration of the call. When the phone hangs up, that bandwidth is released to the pool.

What’s is the bandwidth pool? That’s what’s used for your broadband Internet service. Let’s say you have an integrated T1 lines and no phones are in use. The full line bandwidth of 1.5 Mbps is used for broadband access. If nobody is using the Internet, say in the middle of the night, that line just runs idle.

The flip side of the coin is when you have a dozen phones in use. Those consume half the bandwidth of the T1 line. Your broadband speed sags to 750 Kbps, which can be no trouble at all for smaller companies using the Internet for credit card verification, email, Web browsing and online ordering.

SIP trunking works like Integrated T1 in that both manage the line bandwidth and prioritize telephone calls over Internet access. That way your phone quality is maintained and the variations in broadband bandwidth may not even be noticeable. If they are, you are simply trying to do to much with too small a service. T1 lines can be bonded and Ethernet based SIP Trunks offer a wide range of bandwidths to speed things up.

You might think that SIP trunking implies a VoIP phone system. Actually, you can configure the handoff to your internal phones to be analog, SIP based VoIP or ISDN PRI for a PBX telephone system. Similar handoff options are available for Integrated T1 lines.

A competitor to the integrated services of Integrated T1 and SIP trunking is Cable broadband. The Cable systems is organized differently, with everything assigned to channels. That’s because TV stations have always had assigned channels. Now there are channels on the Cable system that carry stations that have no over the air presence. Other channels can be assigned to carry broadband Internet or telephone calls.

The channelization of cable maintains the separation of voice, data and video so that they don’t interfere. You can order telephone and business broadband from your Cable provider. You can also include TV if you have the type of business with a public waiting room, like a auto service center or doctor’s office.

Which option is best for your company? Compare business broadband and phone options for pricing, features and availability to make the best decision for your particular needs.

Level 3 Shows How The Converged Business Network Saves Money

Network convergence has been an initiative for larger organizations since IP became accepted as the default network protocol. But smaller companies, with smaller or non-existant IT staffs, have paid little attention. That’s all changed recently. Now, convergence is for everyone.

Why the big change? The primary driver is cost savings, as it has always been. Cost savings has become an ongoing business process in this era of continuing austerity. But the real enabler is the availability of managed convergence. The carrier becomes your partner rather than simply a vendor. This relieves you of the burden of network management, especially WAN network management.

Level 3 has entered this space with its Converged Business Network solution. The idea is to use one bandwidth pipe for voice, Internet and VPN instead of three separate pipes. In one example, Level 3 replaces three separate T1 lines at 1.5 Mbps each with a single 3 Mbps connection that handles everything. That 3 Mbps link could be bonded T1 lines, or it could be one of the newer Ethernet services. They show stand alone services at $ + $ + $ being reduced to converged services for $.

A 3 to 1 reduction? That’s not unreasonable. After all, 3 Mbps Ethernet over Copper services are often priced about the same as a single T1 line.

How can you get a 3:1 line cost reduction without destroying quality of service? The answer is in two pieces. First of all, the bandwidth reduction isn’t that dramatic. You are going from 4.5 Mbps to 3 Mbps. Cost is going down faster than bandwidth. Second, the question assumes fully loaded line services. That’s seldom the case. Many companies have T1 lines because that’s the smallest commercial grade line service available to them. They wind up ordering 3 lines in order to keep voice, Internet and VPN applications separate so they won’t interfere. In reality, only a fraction of that available 4.5 Mbps is needed at any given time.

This is how a converged 3 Mbps WAN network can do the same job cheaper. QoS or quality of service controls are maintained on that connection so that time sensitive voice packets have priority over less time-sensitive data packets. At times when there are fewer telephone conversations in progress, that bandwidth is released for use by the broadband Internet or VPN services. This is called dynamic bandwidth allocation. In a situation with separate lines, any unused capacity simply goes to waste. It is not available for any other use.

A converged voice and Internet service called Integrated T1 has been on the market for years. However, its availability has been spotty and its focus has been on traditional analog and PBX telephony rather than the more advanced features of enterprise VoIP systems. Level 3’s service goes way beyond Integrated T1 with Ethernet connection speeds up to 100 Mbps as a standard package. That makes it an attractive service for medium and larger companies that long ago outgrew their T1 lines.

Is your company on the lookout for ways to save money while preserving quality of services? If so, you should inquire about the cost and benefits of network convergence. You could be missing out on a major advantage for your business.